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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Lewisham (202231881)

The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint handling.

Metropolitan Thames Valley Housing (MTV) (202201502)

The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s complaint. This service has also investigated the landlord’s knowledge and information management.

Metropolitan Thames Valley Housing (MTV) (202228710)

The complaint is about the landlord's handling of: The renewal of the resident’s kitchen. The renewal of the resident’s bathroom and WC. The resident’s complaint. The Ombudsman has also considered the landlord’s record-keeping.

Mid Devon District Council (202215292)

The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s personal data. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202123372)

The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.

Notting Hill Genesis (NHG) (202225691)

The complaint is about;The landlord’s handling of the resident’s request to be rehoused.The landlord’s response to the resident’s request for compensation for personal damage to belongings following a roof leak.The landlord’s response to the resident’s request for compensation for personal damage to belongings caused by a moth infestation.The landlord’s handling of the resident’s enquiries about a service charge for an estate caretaker. The associated complaint handling.

Orbit Group Limited (202004283)

The complaint is about the landlord’s handling of the resident’s: reports that there were no bins at the outset of her tenancy. reports of anti-social behaviour subsequent requests to move property. reports of the lack of heating and hot water at the outset of her tenancy. associated complaints.