All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's handling of the resident's reports of a carbon monoxide leak from the boiler. The landlord's handling of the resident's arrears on the rent account The landlord's decision to make a safeguarding referral to the local authority. The associated complaint handling.
The complaint is about:- The landlord’s handling of the resident’s reports of a leak from the upstairs wet room into the kitchen below. The landlord’s handling of the resident’s reports of damaged kitchen tiles. The landlord’s handling of the resident’s request for fencing.
The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s complaint handling.
The complaint is about: the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the landlord’s response to the leaseholder’s concerns about roadside parking restrictions. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom that caused the ceiling to collapse . The associated damage to the resident's property. Personal injury caused to the resident. The condition of the property before being let to the resident relating to the condition of the boiler and evidence of a leak. The complaint handling and the level of redress offered.
The complaint is about the landlord’s: Handling of the resident’s requests for communication to be provided in an accessible format. Response to the resident’s concerns about the neighbour’s use of offensive language and use of the communal areas. Handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs to a broken door lock. The associated complaint.
The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and communication about her service charge account. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also considered the landlord’s complaints handling.