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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Paragon Asra Housing Limited (202212140)

  REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Peabody Trust (202104592)

The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.

Places for People Group Limited (202117853)

The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues when she moved to the property.

Royal Borough Of Greenwich (202124038)

This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.

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