Sovereign Network Homes (202302717)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Brighton and Hove City Council (202307092)
The complaint is about the landlord’s handling of: The resident’s reports of a leak coming from the property above. The communication on its process regarding the resident’s insurance claim. The associated formal complaint.
Hammersmith and Fulham Council (202206797)
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
Longhurst Group Limited (202302371)
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
Peabody Trust (202211489)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
Peabody Trust (202228956)
The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Richmond Housing Partnership Limited (202303446)
The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint handling.
Your Housing Group Limited (202303695)
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
Birmingham City Council (202301194)
The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.
Clarion Housing Association Limited (202302116)
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.