All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.
The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint.
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her property.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.