All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s staircasing application and its response to her request for reimbursement of costs incurred, including those arising from an increase in the valuation due to delays in the staircasing process. The landlord’s complaint handling including payment of the compensation awarded.
This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.
The resident’s complaint is about: The landlord's response to the resident’s reports about her boiler and gas safety checks, including the conduct of the landlord’s contractors and staff and the landlord’s complaint handling.
The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.
The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the windows. Related complaint.
The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s decant. The landlord’s complaint handling.
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.
The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.