Hammersmith and Fulham Council (202102912)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Newham Council (202011551)
The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
Bernicia Group (202115061)
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
Clarion Housing Association Limited (202114535)
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase her current property through the Right-to-Buy scheme. The landlord’s handling of the associated complaint.
Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
Haringey London Borough Council (202121406)
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
Metropolitan Thames Valley Housing (202109014)
The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift.
Origin Housing Limited (201809019)
The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The associated formal complaint into the matter.
The Guinness Partnership Limited (202119068)
REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]