Accent Housing Limited (202234586)
The complaint is about the landlord's handling of the resident's reports of communal repairs.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202337594)
The complaint is about the landlord’s handling of: Repairs in the property. Pest control issues affecting the property. The resident’s complaint.
Milton Keynes City Council (202230208)
The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.
Regenda Limited (202220342)
This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front door replacement. The Ombudsman has also considered the landlord’s handling of the associated complaint.
SHAL Housing Limited (202233228)
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, and a brick lean-to.
Clarion Housing Association Limited (202212505)
The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s request for compensation for the damage to her possessions. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202230348)
This complaint is about the landlord’s handling of boiler repairs at the resident’s property.
ForHousing Limited (202313858)
The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for damage to furniture. The associated complaint.
Hammersmith and Fulham Council (202230877)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Homes Plus Limited (202304135)
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.