Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Torus62 Limited (202102544)

This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.

Tower Hamlets Homes (202113702)

The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it took to respond at stage two of the complaints procedure.

Wakefield And District Housing Limited (202012806)

The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.

Wandle Housing Association Limited (202113615)

The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.

Brentwood Borough Council (202103090)

The complaint is about:

Citizen Housing (202009563)

The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.

Clarion Housing Association Limited (202109782)

The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.

Derwent Housing Association Limited (202110835)

The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.

ForHousing Limited (202111106)

The complaint is about the landlord's handling of the resident's concerns about the safety of her garden.

GreenSquareAccord Limited (201911522)

The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. The associated complaint.