Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202226767)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above.

Clarion Housing Association Limited (202228939)

The complaint is about the landlord’s handling of the gas safety inspection and the warning letters sent to the resident in relation to this.

Falcon Housing Association C.I.C (202231755)

The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.

Havering Council (202226938)

The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202223009)

The complaint is about the landlord’s handling of reports of water loss at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.

Lambeth Council (202224802)

The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The associated complaint.

Lambeth Council (202229208)

The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We have also investigated the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202227606)

The complaint concerns the landlord’s handling of: The resident’s leak report and associated repairs. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202316879)

The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.

North Northamptonshire Council (202231781)

The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.