Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Housing Association Limited (202103417)

The complaint is about the landlord’s response to:

Peabody Trust (202103149)

The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.

Shian Housing Association Limited (202017018)

The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.

Southern Housing Group Limited (202110741)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.

Torus62 Limited (202122355)

The complaint is about the landlord’s response to the resident’s reports about repairs.

Runnymede Borough Council (202116044)

The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request to transfer to another property.

Thames Valley Housing Association Limited (202104887)

The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.

Barking and Dagenham Council (202017534)

This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.

Catalyst Housing Limited (202103784)

The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202007394)

The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage caused by operatives to flooring whilst relocating an electrical socket. Reports of staff not wearing face masks. The related complaint.