Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Livin Housing Limited (202121611)

The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the resident’s concerns about the standard of decoration. The landlord’s handling of the resident’s reports of water pooling in the garden. The landlord’s handling of the resident’s reports of damage to the kitchen floor. The landlord’s handling of the resident’s reports of water flooding in the wet room. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.

Moat Homes Limited (202227842)

The complaint is about the landlord’s handling of: the resident’s report of antisocial behaviour (ASB) from her neighbour; the associated complaint.

Notting Hill Genesis (NHG) (202215894)

The complaint is about: The landlord’s handling of a decant. The front basement stairs had not been cleaned of rubbish, leaves, and debris. The landlord declining to clear the back garden of weeds. The landlord’s handling of reports of debris falling of the scaffolding at the property. The Ombudsman has decided to investigate the landlord’s complaint handling.

Peabody Trust (202304938)

The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.

Sanctuary Housing Association (202231198)

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.

Southern Housing Group Limited (202227443)

The complaint is about: the landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s handling of the resident’s requests for repairs. The landlord’s complaint handling.

Southwark Council (202306737)

The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202313119)

The complaint is about the landlord’s: Handling of repairs to resolve a roof leak. Response to the complainant’s request for reimbursement of costs incurred in rectifying the damage caused by the leak. Communication. Complaint handling.