Rykneld Homes Limited (202216532)
The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
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The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for adaptions to their property.
This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build house. The Ombudsman has also decided to consider the landlord’s complaint handling as part of this complaint. Although this was not addressed directly in the landlord’s internal complaint procedure, paragraph 44 of the Housing Ombudsman Scheme allows the Ombudsman discretion to consider such issues based on the evidence of failure presented.
The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a refund. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a sole tenancy and for a move. The Ombudsman will also consider the landlord’s complaint handling.
This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into this matter.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing repairs. The landlord’s handling of the associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
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