All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about; The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour The landlord’s response to the resident’s concerns regarding her neighbour’s CCTV The landlord’s handling of the resident’s reports of poor staff conduct from its ASB officer
The complaint is about the landlord’s: Handling of requests for written rent statements. Complaint handling and record keeping.
This complaint is about the landlord’s handling of: Leaks into the residents’ home from the roof, and leaks into a flat below. Damp and mould problems in the residents’ home. The residents’ reports of pest problems.
The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. This investigation has also made additional findings relating to the landlord’s: Complaint handling. Knowledge and Information Management (KIM).
The complaint is about the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs at the property. The associated complaint.
The complaint is about the landlord’s: response to the resident’s concerns about the condition of the property when let; handling of the void works and repairs at the property; handling of the associated complaint.
This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s administration of the resident’s request for rehousing. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair.
The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling of arrangements for asbestos removal in the resident’s property. The Ombudsman has also considered the landlord’s complaints handling.