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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202222880)

The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also considered the landlord’s handling of the complaint.

Peabody Trust (202228714)

The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the associated complaint.

Sovereign Network Homes (Former Network Homes) (202313416)

The complaint about; The landlord’s decision to take legal action against the resident due to allegations of subletting her property and accruing rent arrears. The landlord’s response to the resident’s reports that she was experiencing domestic violence. The landlord’s complaint handling.

The Guinness Partnership Limited (202300341)

The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her to sign paperwork in relation to funding of the adaptation; response to the resident’s reports of holes in the bathroom following an asbestos survey.

The Riverside Group Limited (202223926)

The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to his request for compensation. The landlord’s handling of the associated complaints.

ForHousing Limited (202209394)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.

Ipswich Borough Council (202301620)

The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of the residents complaint.