Citizen Housing (202300887)
The complaint is about the landlord's handling of the resident’s reports about a neighbour feeding foxes and the impact that it had on the resident’s pet .
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Great Places Housing Association (202225584)
The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of no hot water and heating in her property.
Housing 21 (202233585)
The complaint is about the landlord’s handling of: The residents transfer application. Repairs to the smoke detectors.
London & Quadrant Housing Trust (L&Q) (202307713)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202320637)
The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, including the level of compensation offered.
Metropolitan Thames Valley Housing (MTV) (202231282)
The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould in the communal area. This Service has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202304503)
The complaint is about the landlord's response to the resident's: Reports of water ingress from the roof; Complaint. The Ombudsman has also assessed the landlord’s record keeping.
North West Leicestershire District Council (202231410)
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered.
Notting Hill Genesis (NHG) (202309722)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202212706)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s contractors. The associated complaints.