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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Guinness Partnership Limited (202214094)

The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The landlord’s complaint handling. The resident also raised complaints about: the landlord appointing a different contractor to install the upgrade the contractor doing the installation driving dangerously on the estate and vaping the size and complexity of the equipment installed the landlord giving the resident’s alarm pendant to another resident which involved the resident in time and trouble sorting this out the landlord having sent the resident a cheque in another person’s name the landlord having changed the name on the resident’s tenancy.

Tower Hamlets Homes (202220160)

The complaint is about the landlord's handling of the resident’s concerns regarding repairs required to the stop valves.

Twenty11 Homes Ltd (202225419)

The complaint is about the landlord’s handling of: repairs to the property following the resident’s reports of damp and leaks. the related complaint and claim for compensation. The complaint is also about the impact of the damp and leaks on the resident’s family’s health. We have also considered the landlord’s record keeping.

Twenty11 Homes Ltd (202226645)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.

West Kent Housing Association (202232049)

The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.

Colchester City Council (202219825)

The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting his property. The Ombudsman has also considered the landlord’s complaints handling.

Great Places Housing Association (202218300)

The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower and shower cubicle. A faulty ventilation system that caused damage to carpets, walls, curtains and soft furnishings. A request to provide authority to NHBC to investigate the resident’s case. Complaint handling.

Hyde Housing Association Limited (202124820)

The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.