All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to move a wall in the property, including the lack of notice and financial impact of this. Response to the resident's reports that he did not have to pay service charges until defects were resolved. Response to a request to buy back the property. Handling of reports of an issue relating to pet ownership. Handling of the complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of increased unit usage for district heating. Complaint handling.
This complaint is about the landlord’s handling of: The resident’s rehousing request. The resident’s reports of noise disturbance and related nuisance from neighbours. The resident’s rent arrears.
The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a roof garden, resulting in damage, damp and mould. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of energy costs; Complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the landlord’s knowledge and information management.
The resident’s complaint was about the landlord’s response to the resident’s reports of a leak into the property and subsequent damp and mould. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s communication preferences.
The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.