All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s reported concerns about the condition of her bathroom. Complaint handling.
The complaint is about the level of compensation offered by the landlord for its handling of repairs following a leak.
The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed behind a fence by the previous tenant.
The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint.
The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance.
The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.
The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.