All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. The landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. outstanding repairs. complaint handling. This investigation will also consider the landlord’s record keeping.
REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling.
The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at the side of the property. Reports of noise transference. Complaint.
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.
The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated complaint.
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