Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Freebridge Community Housing Limited (202109575)

This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.

Hyde Housing Association Limited (202104441)

The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.

London & Quadrant Housing Trust (202118979)

The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to be changed to a standard bathroom. The associated complaint.

Longhurst Group Limited (202116735)

The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.

Metropolitan Thames Valley Housing (202005847)

The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.

Ongo Homes Limited (202113036)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB reports made against the resident.

Onward Group Limited (202113638)

The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of the associated complaint.

Royal Borough of Kensington and Chelsea (202115538)

The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .

Sandwell Metropolitan Borough Council (202106499)

The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.

The Guinness Partnership Limited (202112838)

The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.