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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Royal Borough of Kingston Upon Thames (202332318)

The complaint is about the landlord’s handling of: The sales process and its non-disclosure of the plans to carry out major works prior to the sale of the property to the resident. The section 20 consultation process. The funding of and incentive for completing the major works. Leaks to the resident’s roof in July 2020 and August 2020. The resident’s request for a copy of the survey and relevant contract under which the landlord completed the work. We have also investigated the landlord’s complaint handling.

Saffron Housing Trust Limited (202431509)

The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202312713)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Southwark Council (202223626)

The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.

Sovereign Network Homes (202433680)

The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.

The Guinness Partnership Limited (202330917)

The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.

Amplius Living (202428900)

The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.