Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202300789)

The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report also looks at the landlord’s handling of the resident’s complaints.

Lewisham Council (202008876)

The complaint is about the landlord’s: Response to the resident’s reports about leaks, damp and mould. Response to the resident’s reports of rodents. Complaint handling.

London Borough of Croydon (202214311)

The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance by her neighbour. Complaint handling.

Metropolitan Thames Valley Housing (MTV) (202212451)

The complaint is about the landlord’s response to the resident’s report of defective pipework and drainage. This Service has also considered the landlord’s complaint handling.

Newlon Housing Trust (202322386)

The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

One Housing Group Limited (202225613)

The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.

Royal Borough Of Greenwich (202210082)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Rugby Borough Council (202227307)

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Sheffield City Council (202218131)

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s requests for various repairs needed in the property. This Service has also considered the landlord’s handling of the complaint.

The Guinness Partnership Limited (202310500)

The complaint refers to the landlord’s: Handling of a damp and mould in the property and water drainage in the shower. Complaint handling and compensation.