All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling of the resident’s transfer applications (in 2019/2020 and in 2022). Handling of the resident’s reports of ASB. Knowledge and information management. Complaint handling.
The resident’s complaint is about: The landlord's response to the resident’s reports of damp and mould in the property, including its handling of a decant. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs in the property and squirrels in the loft. Requests for a boiler repair. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour and noise nuisance. damp and mould in the resident’s home and the associated complaint.
The resident’s complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her property. Delays to repairs to a kitchen cupboard, and missed contractor appointments. The landlord’s complaint handling.
The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated proofing works. Concerns over the standard of grounds maintenance. Reports of fly tipping. The resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s application for rehousing to one of its properties. The landlord’s handling of the associated complaint.
The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The landlords handling of the residents complaint about the issue.
The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.
REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]