All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: The landlord’s handling of the resident’s requests for information about her service charges. The resident’s dispute with the landlord about the nature and reasonableness of some of her service charges.
The complaint is about the landlord’s handling of antisocial behaviour (‘ASB’), including: The landlord’s categorisation of the incidents. The level of support the landlord offered her. The landlord’s decision to ask the resident to moderate her communication with it. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident about leaks at the property.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint.
The landlord’s handling of: The resident’s reports of damp and mould; and repair of floorboards and windows. The resident’s rehousing request. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s recording keeping.
The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.
The complaint is about the landlord’s handling of: The condition of the property at the time the resident mutually exchanged. The resident’s reports of repair regarding: the electrics. the structural concerns. The resident’s temporary accommodation whilst the repairs were being completed. The Ombudsman has also considered the landlord’s: Record keeping. Level of redress offered. Complaint handling.
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of repairs required to the water tank and his request for a new boiler. The resident’s complaints.
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The decant process. The level of redress awarded. The Ombudsman has also looked at the complaint handling.