All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move. This report has also considered the landlord’s complaints handling.
This complaint is about the landlord’s response to: The resident’s request that it buy back his property. The resident’s complaint about its handling of his reports of antisocial behaviour (ASB) and bullying. The resident’s complaint about it asking him to remove a backyard fence and CCTV. The resident’s complaint about the condition of communal parts of the building, and noise transference between floors and properties. The resident’s request for service charge information and his dispute of the level of service charges.
The complaint is about the landlord's response to the resident's: Reports of noise nuisance; Complaint.
The complaint is about: The resident’s concerns that the landlord should have provided Energy Performance Certificates (EPC) for her property in 2008 and 2018. The landlord’s handling of the resident’s requests for copies of these EPCs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s concerns about: Having to pay rent whilst the disrepair was fixed. Damp and mould around windows in his property. The number of times the elevator broke down. Debris falling from the above balcony. The standard of painting at the property. Flaking paint on his balcony. A spider infestation at his property. The level of customer service received. Pigeons on his balcony. The Ombudsman has also considered the landlords record keeping.
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of changes to the heating system at the resident’s home. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection of scaffolding. The associated complaint.
The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the property. The alternative accommodation provided following a fire. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports about antisocial behaviour (‘ASB’). Handling of the resident’s concerns about staff conduct.