Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

The Guinness Partnership Limited (202119419)

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

London & Quadrant Housing Trust (202011012)

The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.

Network Homes Limited (202101388)

The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.

Newham Council (202107750)

The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.

Peabody Trust (202113952)

The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.

Sanctuary Housing Association (202117572)

The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.

Town and Country Housing (202123546)

The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.

Westminster City Council (202110420)

The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.

Clarion Housing Association Limited (202122853)

The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.

Gentoo Group Limited (202122356)

The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.