Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202225565)

This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.

Torus62 Limited (202310199)

The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen.

Paragon Asra Housing Limited (202304553)

The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. The associated complaint.

South Tyneside Council (202313544)

The complaint is about the landlord’s handling of various repairs to the property.

Sovereign Network Homes (202313628)

The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following their replacement.

Hyde Housing Association Limited (202316294)

This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

London Borough of Ealing (202341193)

The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.

Magna Housing Limited (202311171)

The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.

Waltham Forest Council (202233473)

The complaint is about: The landlord’s handling of the resident’s application to be rehoused. The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of the resident’s associated claim for damage caused to her possessions. The landlord’s handling of the resident’s complaints about the conduct of its operatives. The landlord’s complaint handling.

Lewisham Council (202301524)

The complaint is about the landlord’s handling of the resident’s requests for service charge information.