All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a leak coming from the property above. The communication on its process regarding the resident’s insurance claim. The associated formal complaint.
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.
The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment of the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint handling.
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint handling has also been investigated.