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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Royal Borough Of Greenwich (202015542)

The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.

Slough Borough Council (202007210)

The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB) made about the resident. Staff related complaints including an incident when the resident was asked to remove her T-shirt in a public reception.

Wealden District Council (202016257)

The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be limited accordingly. The landlord’s response to the resident’s request for inspection of invoices pursuant to Section 22 of the Landlord and Tenant Act 1985. The landlord’s response to the resident’s request to participate in a consultation on a draft service charge policy. The landlord’s response to the resident’s report of the landlord’s inaccurate report to the local authority cabinet. The landlord’s complaint handling.

Wealden District Council (202108318)

REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

‘Johnnie’ Johnson H A Ltd (201906066)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.

Hexagon Housing Association Limited (201904493)

The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.