Sanctuary Housing Association (202230980)
The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202223653)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202301032)
The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In addition, this Service has considered: the landlord’s record keeping the landlord’s handling of the associated complaint.
Estuary Housing Association Limited (202229714)
The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his concerns around vulnerability.
Lambeth Council (202310221)
The complaint is about the landlord’s handling of the resident’s reports of a leaking toilet cistern.
One Housing Group Limited (202227166)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling.
Sanctuary Housing Association (202304261)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
Southern Housing (202217647)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB).
A2Dominion Housing Group Limited (202308064)
The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Anchor Hanover Group (202225553)
The complaint is about the landlord’s handling of the resident’s reports of smoking near the property.