Karbon Homes Limited (202126682)
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202012224)
The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.
Thirteen Housing Group Limited (202121575)
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
Tuntum Housing Association Limited (202108569)
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
Wandle Housing Association Limited (202002380)
The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a new kitchen and bathroom. Complaint handling.
Believe Housing Limited (202109733)
The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the associated complaint.
Castle Point Borough Council (202017467)
The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler’s behaviour.
Midland Heart Limited (202126107)
The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.
Paragon Asra Housing Limited (202118970)
The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal complaint.
Southern Housing Group Limited (202112147)
The complaint is about the landlord’s response to the resident’s reports about: Communal lighting. An intercom system.