All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint.
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.