All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) scheme. The landlord’s complaints handling.
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. Handling of a decant process.
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.