Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Luton Borough Council (202122872)

The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.

Newham Council (202127130)

The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.

Notting Hill Genesis (202123670)

The complaint is about the landlord’s handling of garden fence repairs.

Onward Homes Limited (202122957)

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.

Sanctuary Housing Association (202122108)

The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.

The Riverside Group Limited (202100881)

The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.

Town and Country Housing (202120197)

The complaint is about how the landlord has maintained the communal areas of the estate.

A2Dominion Housing Group Limited (201904541)

The complaint is about the landlord’s: Response to the resident’s reports of difficulties experienced in staircasing and buying additional shares in the property. Response to the resident’s mortgage lender’s request for additional paperwork. Complaints handling.

Hammersmith and Fulham Council (202104352)

The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.

Brent Council (202122635)

The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.