All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s requests for various repairs needed in the property. This Service has also considered the landlord’s handling of the complaint.
The complaint refers to the landlord’s: Handling of a damp and mould in the property and water drainage in the shower. Complaint handling and compensation.
The complaint is about the landlord's handling of the resident's reports of communal repairs.
The complaint is about the landlord’s handling of: Repairs in the property. Pest control issues affecting the property. The resident’s complaint.
The complaint is about delays in replacing damaged and rotten windows at the resident’s property.
The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.
The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated complaint.
This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front door replacement. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, and a brick lean-to.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a neighbour. The Ombudsman has also investigated the landlord’s complaint handling.