All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. The replacement of loft insulation affected by rat droppings and urine. The replacement of a drain due to age. Repairs to holes in the roof. Repairs to paving leading from the front to the back door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s dog. The associated complaint handling.
The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. The Ombudsman has also identified the landlord’s complaints handling as an area for investigation.
The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.
The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. The landlord’s complaint handling.
The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be re-housed under the management transfer process.
The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling.
The leaseholder complains about the landlord’s handling of the application of contact restrictions.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. Formal complaint about these matters.