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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lewisham Council (202229068)

The complaint is about: The landlord’s handling of the resident’s reports of damp, water ingress, and repairs needed to the property. The landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (L&Q) (202305240)

The complaint is about the level of rent at the property. The landlord’s handling of the resident’s request for a fair rent to be registered at the property. The Ombudsman has also considered the complaint handling in this case.

Peabody Trust (202211630)

The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.

Peabody Trust (202300529)

The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house visit. This Service has also investigated the landlord’s handling of the associated complaint.

South Liverpool Homes Limited (202300263)

The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.

Stonewater Limited (202200334)

The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.

Camden Council (202337252)

This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.