Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (202008956)

The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen.

One Vision Housing Limited (201817317)

The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.

Paragon Asra Housing Limited (202007018)

The complaint concerns the landlord’s handling of the resident’s request for a second parking permit.

Paragon Asra Housing Limited (202009703)

The condition of the property when the resident moved in.

Sandwell Metropolitan Borough Council (202006511)

The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that the landlord disclosed personal information to his sister. The landlord’s handling of the connection and testing of the resident’s gas supply. The landlord’s advice given to the resident regarding returning the property’s keys.

Torus62 Limited (202017392)

The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.

Your Housing Limited (202005876)

The complaint concerns: The landlord’s handling of the resident’s reports of a lack of grounds maintenance in communal areas. The landlord’s communication and complaint handling.

bpha Limited (202011346)

REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Bromford Housing Association Limited (202006247)

The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and his requests for compensation in relation to this. A tree within the garden that he would like to remove. Replacement of the kitchen.

Catalyst Housing Limited (202001741)

The complaint is about the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal corridor; Water ingress into the property and; Complaint handling.