All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs.
The complaint is about the landlord’s: communication to the resident when erecting scaffolding. response to the resident’s reports of contaminated water. response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.
The landlord’s handling of the resident’s reports that the master bedroom of his property was too cold and uninhabitable. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. The suitability of the temporary accommodation provided. The neighbour breaking into the property and theft of mail. Damage caused to possessions while transported by the landlord’s removals contractor. A mice infestation. Dusty radiators. Concerns about the family’s health and wellbeing. The complaint, and compensation offered.