Sovereign Housing Association Limited (202114767)
The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hackney Council (202106699)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
London & Quadrant Housing Trust (202105951)
The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.
Metropolitan Thames Valley Housing (202009673)
The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm call unit.
Midland Heart Limited (202112571)
The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his compensation against his rent account
Network Homes Limited (202005315)
The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s reports of a leak; delays to the landlord reinstating the resident’s lighting following the repair works.
One Housing Group Limited (202126059)
The complaint concerns the landlord’s calculation of the resident’s rent increase.
Southern Housing Group Limited (202108023)
The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby door, windows and the lift. Delays responding and its level of care and service.
York City Council (202106125)
The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.