All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's handling of repairs to the communal back door, roof, and communal light. The landlord’s handling of the complaint and level of compensation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.
The complaint is about the landlord’s handling of the resident’s reports about damp and mould, and its handling of follow-on works.
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
This complaint is about the landlord’s response to the leaseholder’s complaint that it: Obtained his consent to inspect his flat without declaring its intentions. Used and shared his personal information inappropriately. Did not fulfil commitments it made to address the findings in its fire inspection of his flat.
This complaint is about the landlord’s handling of a leak in the resident’s property.
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
The complaint is about the landlord’s handling of reports of: Damp and mould in the property. A gas leak in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.