Home Group Limited (202128010)
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Incommunities Limited (202207018)
The complaint is about the landlord’s:
Islington Council (202121765)
The complaint is about the landlord’s: Decision to grant permission for the installation of storage cabinets in the communal area. Response to the resident’s concerns about items being removed from the communal area and disposed of. Complaint handling.
London Borough of Brent (202118180)
The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202206159)
This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports of overgrown shrubbery at the resident’s property. An unexpected service charge on the resident’s rent account. The landlord’s handling of the first complaint and payment of compensation.
One Housing Group Limited (202117903)
The complaint is about: The landlord’s handling of the sale of the resident’s shared ownership property; The resident’s claim that the landlord is liable for his loss of £11,000 through delays in the sales process; The landlord’s complaint handling.
Peabody Trust (202214584)
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
Southwark Council (202205299)
The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the work. The landlord’s handling of the associated formal complaint.
Sovereign Network Homes (202126632)
REPORT COMPLAINT 202126632 Network Homes Limited 12 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Camden Council (202205007)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her bathroom window. The resident’s concerns about cleaning and caretaking quality in communal areas and the bin store.