London & Quadrant Housing Trust (L&Q) (202328643)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London Borough of Brent (202234539)
The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202212927)
The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s complaint handling.
MHS Homes Ltd (202227292)
The complaint is about: The landlord’s management of the resident’s rent account. The resident’s report that the landlord discriminated against her.
Norwich City Council (202316506)
The complaint is about the landlord’s handling of: Repairs to facia boards and guttering including its lack of communication regarding repairs. The resident’s reports of mould. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202302449)
The complaint is about the landlord’s management of a resident’s behaviour. The Ombudsman has also looked at the landlord’s complaint handling.
Origin Housing Limited (202307848)
The complaint concerns the landlord's: handling of the resident’s reports of ASB from the neighbour. handling of the related complaint.
Peabody Trust (202223647)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202224521)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the complaint handling of this case.
Platform Housing Group Limited (202308458)
The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident moved into the property. Response to a concern raised regarding the fence boundary. Handling of the related complaint.