All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s application to be rehoused. The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of the resident’s associated claim for damage caused to her possessions. The landlord’s handling of the resident’s complaints about the conduct of its operatives. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for service charge information.
The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint.
The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom extractor fan. Repairs to the front and back doors.
The complaint is about the landlord’s Handling of the resident's reports of antisocial behaviour (ASB) from neighbouring properties. Complaint handling.
REPORT COMPLAINT 202223945 Thrive Homes Limited 2 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the decant accommodation offered. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.