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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Wigan Metropolitan Borough Council (202102568)

The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.

A2Dominion Housing Group Limited (202307731)

The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the landlord’s handling of the associated complaint.

Aster Group Limited (202233145)

The complaint is about: The landlord’s handling of the resident’s reports of defects to the property. The landlord’s decision to add a warning flag to the resident’s records. The landlord’s response to the resident’s concerns about the condition of her garden when it rained.

Dacorum Borough Council (202327719)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and his request for insulation. Repairs to the resident’s property involving the condition of his bathroom, rust from pipes and a hole in the ceiling following a leak. The resident’s complaint.

Islington Council (202305267)

The complaint is about the landlord’s handling of: The resident’s concerns that the property is not suitable for her family’s needs. The resident’s reports about the standard of cleaning in the communal areas. Repairs to the defective entry door, reports of anti-social behaviour in the communal areas and the lack of CCTV. The resident’s complaint.

Lambeth Council (202205445)

The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of subletting and antisocial behaviour (ASB) in the flat above. The Ombudsman has also assessed the landlord’s complaint handling.