All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of:
The complaint is about: The landlord serving a tenancy breach letter. Staff conduct. Complaint handling.
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at the property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; the resident’s decant; and the resident’s request for reimbursement for her costs and damaged belongings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s closed-circuit television (CCTV).
The complaint is about the landlord’s handling of: The resident’s concerns about drainage issues, water penetration and the subsequent damage to his property and personal belongings by damp and mould. The associated complaint.
The complaint is about how the landlord handled the resident’s reports of faulty storage heaters. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of noisy pipework. The landlord’s handling of the resident’s complaint.