All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlords handling of the resident’s reports about: Repair issues at the property, including with windows and ceilings. Damp and mould at the property. The cleaning of the common parts of the building.
The complaint is about: The landlord’s response to the resident’s request for sound proofing. The landlord’s decision not to replace the gas fire. The delays in replacing the resident’s boiler. The landlord’s response to the resident’s reports of water dripping from the overflow pipe. The landlord’s response to the resident’s requests for the exterior walls to be rendered. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen.
The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. The associated complaint.
The complaint is about the landlord’s handling of various repairs to the property.
The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following their replacement.
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.