Citizen Housing (202221319)
The landlord’s handling of the resident’s reports that the master bedroom of his property was too cold and uninhabitable. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Citizen Housing (202230741)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Haringey London Borough Council (202217107)
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202303768)
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
Leeds City Council (202233265)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
London & Quadrant Housing Trust (L&Q) (202231684)
The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. The suitability of the temporary accommodation provided. The neighbour breaking into the property and theft of mail. Damage caused to possessions while transported by the landlord’s removals contractor. A mice infestation. Dusty radiators. Concerns about the family’s health and wellbeing. The complaint, and compensation offered.
London & Quadrant Housing Trust (L&Q) (202323237)
This complaint is about the landlord’s: Response to the resident’s concerns about possible subsidence in her home. Response to the resident’s request to be moved because of overcrowding and health issues. Complaint handling.
Longhurst Group Limited (202230008)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the landlord’s complaint handling.
Peabody Trust (202213125)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Sanctuary Housing Association (202217940)
The complaint is about the landlord handling of: a leak under the resident’s kitchen sink and reports of subsequent damp and mould. repairs to the resident’s gate. the associated complaint.