All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light installed by a neighbour. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s request for compensation following leaks at her property. Complaint handling.
The complaint is about the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the communal areas of the block. Associated complaints.
The complaint is about the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) and associated damp and mould. Associated complaint.
The complaint is about:
REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).