Orbit Group Limited (202223818)
The complaint is about the landlord’s handling of the resident’s reported damp and mould in her flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Orbit Group Limited (202224036)
The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of a tumble dryer she had not been able to use. We have also considered the landlord’s complaint handling.
Orbit Group Limited (202303402)
The complaint is about the landlord’s handling of the resident's reports of repairs required to the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202224876)
The complaint is about the landlord's handling of: The resident's reports of structural issues to the property. The resident's reports of damp and mould. The resident's complaint.
Orbit Housing Association Limited (202309282)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has also considered the landlord’s complaints handling.
Orbit Housing Association Limited (202322643)
The complaint is about the landlord's response to various reports of repairs within the property, including damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202327625)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s handling of parking issues reported by the resident. The landlord’s complaints handling has also been investigated.
Peabody Trust (202219452)
The complaint is about the landlord’s handling of:
Peabody Trust (202316612)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from the roof, and subsequent repairs. Request for new windows. Request for front door repairs. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202311096)
The complaint is about: The landlord’s handling of the resident’s reports of broken floorboards. The landlord’s handling of the resident's request for a radiator to be fitted in the kitchen. The landlord’s handling of the resident’s requests for adaptations in the bathroom. The landlord’s handling of the resident’s request for the windows to be cleaned. The landlord’s response to the resident’s concerns about accessing the building and his property given his disabilities. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s vulnerabilities, health and welfare concerns. The landlord’s handling of the resident’s complaint.