All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.
This complaint is about the landlord’s handling of the sale of the resident’s property.
The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its customer service.
The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.
The complaint is about the landlord’s handling of adaptations to the property.
The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.