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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202230499)

The complaint is about the landlord’s handling of the resident’s: enquiries into his 2021 to 2022 service charges final balance and statement, which included: concerns that the balance was not based on reconciliated accounts and showed a deficit. his request to inspect the supporting invoices. the managing agent’s decision to issue a section 20B notice and the landlord’s communication in relation to this. concern that he was not consulted about the night concierge service and associated service charges.

London Borough of Barnet (202327140)

The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp and mould in the property and the associated repairs. The landlord’s response to the resident’s request for reimbursement for hotel costs, expenses and damaged possessions.

London Borough of Hackney (202321997)

The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.

Metropolitan Thames Valley Housing (MTV) (202230802)

The complaint is regarding landlord’s handling of the landlord’s: Handling of a repair request. Communication with the resident. This investigation has also considered the landlord’s handling of the complaint.

One Housing Group Limited (202304913)

REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Onward Homes Limited (202222293)

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property at the start of the tenancy. The resident’s reports of repairs to her property. The associated complaint.