All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s handling of reports of damp and mould at the property. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs in the property which includes: A leaking sink. Holes in a boiler room ceiling. A leaking boiler overflow pipe. The conduct of staff. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.
The complaint is about the landlord’s: handling of the resident’s reported leak, damp and mould. complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of: The resident’s reports about the communal lighting in the block. The associated complaint.
The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change the locks on the property during works. Complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. The replacement of the resident’s loft and cavity wall insulation. The resident’s complaint.
REPORT COMPLAINT 202232472 Clarion Housing Association Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The resident’s request for a discretionary housing allocation. The resident’s reports concerning her mental health. The resident’s complaints.