Eastlight Community Homes Limited (202219208)
The complaint is about the landlord’s: Response to the resident’s reports of disrepair and damp & mould in his porch. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202308511)
The complaint is about the landlord’s handling of: The resident’s report of a dropped doorframe in a bedroom. The resident’s reports of damp and mould in the property. Repairs to the garden fence.
Magenta Living (202302098)
The complaint is about the landlord’s handling of concerns raised by the resident following a stopcock replacement.
Platform Housing Group Limited (202218287)
The complaint is about: the landlord’s response to the resident’s concerns about the amount of equity she obtained following the sale of her property. the landlord’s handling of the resident’s enquiries about the sale of her property.
Vivid Housing Limited (202232798)
The complaint is about the landlord’s handling of: Reported anti-social behaviour from the resident’s neighbour. The associated complaint.
Camden Council (202212264)
The complaint is about the landlord’s handling of: adaptations to the resident’s bathroom. the repairs to the resident’s windows. the damage caused to the resident’s wall and carpets by flooding. the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202325423)
REPORT COMPLAINT 202325423 Camden Council 5 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Flagship Housing Group Limited (202225326)
The complaint is about the landlord’s handling of the report of antisocial behaviour (ASB) made about the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202220922)
REPORT COMPLAINT 202220922 Peabody Trust 5 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Saxon Weald (202300394)
The complaint is about: The landlords handling of the installation of a boiler. The landlord’s response to the resident’s concerns about carbon monoxide poisoning and black stains on the walls and ceiling. The landlord’s complaint handling.