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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Harlow District Council (202306616)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202303320)

The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. The resident’s reports of damage to household items caused by damp and mould. The formal complaint.

Lambeth Council (202204597)

The complaint is about: The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of the resident’s request for a new kitchen and bathroom. The landlord’s decision to place contact restrictions on the resident. The landlord’s decision to take the resident to court for the use of the drying room and his claims of harassment. The landlord’s failure to allocate the resident a social worker. The landlord’s handling of the resident's complaint.

Lambeth Council (202300789)

The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report also looks at the landlord’s handling of the resident’s complaints.

Lewisham Council (202008876)

The complaint is about the landlord’s: Response to the resident’s reports about leaks, damp and mould. Response to the resident’s reports of rodents. Complaint handling.

Newlon Housing Trust (202322386)

The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.