Hyde Housing Association Limited (202225106)
The complaint is about: The landlord’s handling of the resident’s request for rehousing. The associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202320455)
The complaint is about the landlord’s handling of repairs to the property.
Hyde Housing Association Limited (202320919)
This complaint is about the landlord’s handling of reports of a leak into the resident’s property and the associated decant and remedial work.
London Borough of Hackney (202313598)
The complaint is about the landlord’s response to: The resident’s reports of antisocial noise from the property above. The resident’s reports of groups of schoolchildren congregating outside his property, causing noise nuisance. The Ombudsman has also investigated the landlord’s complaint handling and the level of compensation offered.
Longhurst Group Limited (202306644)
REPORT COMPLAINT 202306644 Longhurst Group Limited 11 June 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Magna Housing Limited (202210951)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The Guinness Partnership Limited (202224654)
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs, including to the porch. Major works to her property following the roof coming off. Required follow-on repairs. The management of her decant (temporary move). Its handling of her personal belongings during the major works. Staff conduct. A contractor causing damage to her front garden wall.
Hyde Housing Association Limited (202212968)
The complaint is about the landlord’s handling of: the resident’s request for reimbursement of parking fines; the resident’s concerns regarding the parking scheme. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham City Homes Limited (202313235)
The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs at the property. Reports of damp and mould in the property. Reports of issues with the utility meters. Complaints.
Peabody Trust (202306435)
The complaint is about the landlord’s handling of: The resident’s reports of multiple repair issues affecting her property and the communal area. The resident’s complaint.