Notting Hill Genesis (NHG) (202230800)
The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s request for compensation.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202234815)
The complaint is about the landlord’s response to: The resident’s concerns about the level of increase in service charges. The resident’s request for information about a service charge increase. The resident’s request for a management pack. The resident’s complaint.
Paragon Asra Housing Limited (202207981)
The resident’s complaint is about the landlord’s: Handling of her reports of antisocial behaviour (ASB). Requirement for her to remove her car from the parking area. Complaint handling.
Richmond Housing Partnership Limited (202312125)
The complaint is about the landlord's handling of the resident's reports of: A leak and the associated damp and mould. Pests. Repairs to the front door and kitchen. The Ombudsman will also investigate the landlord’s complaints handling.
Sanctuary Housing Association (202339263)
The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.
Southern Housing Group Limited (202205571)
The complaint is about the landlord’s handling of the resident’s concerns about his Mechanical Ventilation with Heat Recovery (MVHR) system. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202322205)
The complaint is about the general condition of the property and the landlord’s handling of repairs. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
The Riverside Group Limited (202304865)
REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thurrock Council (202203965)
The complaint is about the:
Aster Group Limited (202306225)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The Ombudsman has also considered the landlord’s complaint handling.