Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Group Limited (202220029)

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

Peabody Trust (202230049)

This complaint is about the landlord’s response to the resident’s repair reports and complaint about her new home following a mutual exchange.

Peabody Trust (202303351)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment of expenses claimed by the resident during a decant. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

Sanctuary Housing Association (202229492)

The complaint is about the landlord’s handling of: internal repairs to the property including damp and mould. the resident’s reports of a leak. the associated complaint.

The Guinness Partnership Limited (202302555)

The complaint is about the landlord’s response to the resident about bathroom repairs.

The Guinness Partnership Limited (202303418)

REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The Guinness Partnership Limited (202304209)

The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property.

Anchor Hanover Group (202232424)

The complaint is about the landlord's handling of the resident’s concerns that his service charge includes communal heating costs.

Birmingham City Council (202216110)

The complaint is about the landlord’s: communication to the resident when erecting scaffolding. response to the resident’s reports of contaminated water. response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling.

Camden Council (202304831)

The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.