All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the subsequent repairs. The Ombudsman has also investigated the landlord’s complaint handling.
REPORT COMPLAINT 202228907 Haringey London Borough Council 13 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of intermittent hot water. Request that it confirm who was responsible for the Heat Interface Unit. Complaint that it had not carried out recommendations following a service of the Heat Interface Unit. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Requests for her housing transfer to be expedited. Associated complaints.
The complaint is about the landlord’s response to the resident’s concerns about: ASB; a TV aerial; its request for the resident to remove CCTV; its staff’s communication.
The complaint is about the landlord’s response to the resident’s reports of the property being excessively cold.
The complaint is about: The landlord’s handling of repairs to the roof shed The Ombudsman will also investigate the landlord’s complaint handling.
The complaint concerns the landlord’s: Handling of the resident’s concerns relating to parking arrangements. Handling of the resident’s reporting about the condition that the property was in following a mutual exchange. Handling of the replacement of the resident’s front door. Handling of the lack of a valid electrical installation and condition report (EICR) at the time the resident had moved in. Complaints handling. This investigation has also considered the landlord’s record keeping.