Leeds City Council (202233265)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202231684)
The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. The suitability of the temporary accommodation provided. The neighbour breaking into the property and theft of mail. Damage caused to possessions while transported by the landlord’s removals contractor. A mice infestation. Dusty radiators. Concerns about the family’s health and wellbeing. The complaint, and compensation offered.
London & Quadrant Housing Trust (L&Q) (202323237)
This complaint is about the landlord’s: Response to the resident’s concerns about possible subsidence in her home. Response to the resident’s request to be moved because of overcrowding and health issues. Complaint handling.
London Borough of Barnet (202211443)
The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by the landlord. Reports of anti-social behaviour, specifically sexual harassment Reports of damp and mould in the property.
London Borough of Hounslow (202220155)
The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s handling of requests for repairs following flooding from a neighbouring property. The landlord’s handling of the removal of asbestos from the resident’s property. The landlord’s handling of the resident’s complaint.
Longhurst Group Limited (202230008)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222895)
The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. The landlord’s handling of requests for repairs to a fence and streetlight on the resident’s estate. The landlord’s handling of the resident’s complaint. The Ombudsman has also investigated the landlord’s record keeping.
Ongo Homes Limited (202229742)
The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler repairs. The landlord's response to the installation of a replacement boiler. The landlord's response to a request for compensation.
Peabody Trust (202213125)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Sanctuary Housing Association (202217940)
The complaint is about the landlord handling of: a leak under the resident’s kitchen sink and reports of subsequent damp and mould. repairs to the resident’s gate. the associated complaint.