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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Milton Keynes City Council (202307884)

The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.

Orbit Group Limited (202220029)

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

Paragon Asra Housing Limited (202219733)

This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of boiler issues. The associated complaint.

Peabody Trust (202224410)

The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling.

Peabody Trust (202230049)

This complaint is about the landlord’s response to the resident’s repair reports and complaint about her new home following a mutual exchange.

Peabody Trust (202303351)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment of expenses claimed by the resident during a decant. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

Redditch Borough Council (202216635)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Reports of a ticking noise. Request for adaptations to her bathroom. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202229492)

The complaint is about the landlord’s handling of: internal repairs to the property including damp and mould. the resident’s reports of a leak. the associated complaint.