All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the complaint handling of this case.
The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident moved into the property. Response to a concern raised regarding the fence boundary. Handling of the related complaint.
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) and noise nuisance.
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s request for rehousing. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the porch of the property resulting in water ingress. Broken floorboards and floor joists in the living room. Damp and mould. This report also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of low hot water pressure. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's handling of repairs to the communal back door, roof, and communal light. The landlord’s handling of the complaint and level of compensation.