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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202300779)

The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.

Sanctuary Housing Association (202223664)

The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at the property. The landlord’s complaint handling has also been investigated.

Settle Group (202218809)

The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; the resident’s decant; and the resident’s request for reimbursement for her costs and damaged belongings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Sheffield City Council (202125993)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s closed-circuit television (CCTV).

Silva Homes Limited (202300325)

The complaint is about the landlord’s handling of: The resident’s concerns about drainage issues, water penetration and the subsequent damage to his property and personal belongings by damp and mould. The associated complaint.

Southern Housing Group Limited (202219555)

The complaint is about how the landlord handled the resident’s reports of faulty storage heaters. The Ombudsman has also considered the landlord’s complaint handling.

The Riverside Group Limited (202204127)

The complaint is about: The landlord’s handling of the resident’s reports of noisy pipework. The landlord’s handling of the resident’s complaint.

Torus62 Limited (202302978)

The complaint is about the landlord’s handling of: The resident’s report of a fault to the shower. The resident’s concerns about the level of service received during a telephone call with the landlord’s staff.