Moat Homes Limited (202316242)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Onward Homes Limited (202311791)
The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint.
Sanctuary Housing Association (202425718)
The complaint is about the landlord’s response to the resident’s concerns about damp.
Thanet District Council (202329279)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
West Kent Housing Association (202420972)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents in the property. the associated complaint handling.
Ability Housing Association (202410761)
The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it caused to his gooseberry bush. We have also investigated the landlord’s complaint handling.
Crawley Borough Council (202426918)
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
First Choice Homes Oldham Limited (202329065)
The complaint is about the landlord’s handling of a shower repair.
Haringey London Borough Council (202332472)
The complaint is about the landlord’s handling of the resident’s reports of: Concerns about their housing allocation. Low water pressure. Excessive cold temperatures in the property. Damp, mould, and condensation in the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord's complaints handling.
Irwell Valley Housing Association Limited (202201762)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.