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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leeds Jewish Housing Association Limited (202012647)

The complaint is about the landlord’s response to the resident’s queries regarding: communal caretaker costs; alarm monitoring and warden services; payment of a support subsidy; apportionment of service charges for communal facilities; staff costs; water charges; backdated communal electricity charges; changes to warden duties; changes to services and charges; potential fire risks. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202212752)

The complaint is about: The landlord’s management of the communal cleaning service to the resident’s block, including the service charge for this service. The landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202221313)

The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in the property; water damage caused by a slow leak resulting from the hand wash basin installation, and; complaint handling.

Paragon Asra Housing Limited (202200356)

The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The amount of redress offered by the landlord. The report has also considered: The landlord’s complaints handling. The record keeping.