All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the porch of the property resulting in water ingress. Broken floorboards and floor joists in the living room. Damp and mould. This report also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of low hot water pressure. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.
The complaint is about the landlord’s handling of the resident’s reports about damp and mould, and its handling of follow-on works.
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
This complaint is about the landlord’s response to the leaseholder’s complaint that it: Obtained his consent to inspect his flat without declaring its intentions. Used and shared his personal information inappropriately. Did not fulfil commitments it made to address the findings in its fire inspection of his flat.
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.
The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.